Course Objective

1. The world is changing rapidly and thus business methodologies are also changing. Competitive pressure is forcing the Organizations to look for the ways and means for improving their processes so that the Quality of the products and services improves, waste reduces and customer satisfaction increases.
   
2. Improved Customer satisfaction and improved business performance is the goal of Lean Six Sigma. It cannot just happen. The methodology of Lean Six Sigma aims at optimizing the key processes to reduce defects, and process cycle time by eleimation of wastages or non value adding activities..
   
3. Its basic philosophy is based on process management, and hence can be applied to any process irrespective of the nature of industry, profit making enterprise or non profit making enterprise.
   
4. Trained lean six sigma Green Belts can be part of the improvement teams or take up independent improvement projects within their organization.
   

Benefits of the program

• Meteoric improvement in efficiency
  
• Improves business and analytical skills
  
• Helps in effectively managing process activities and performance.
  
• Helps in solving the business and quality problems
  
• Improves overall performance of the organization
  
• Helps in decision making
  
• Phenomenal improvement in employability and career enhancement.
  
• A Six Sigma certification can helps individuals in changing their career path and shift industry – Huge number of professionals have successfully shifted from Manufacturing to service sectors.
  

Who can do this course

Engineers, Managers, supervisors, and employees and who want to apply process management methodologies learned in class to a project within their own business.

• Quality System Managers
  
• Production and Purchase managers
  
• Operations and Supply Chain manager
  
• HRD managers
  
• Finance and Commercial managers
  
• Management and quality system consultants
  
• Employees who aspire to climb the corporate ladder

Professionals from BPO, Call Centers, Services, Software etc. Further, this course is NOT only for people working in Quality Departments. This course is useful for people working in all functions – HR, Operations, Finance, Logistics, etc.

Program Contents

1. Overview of Six Sigma Methodology
   
2. Identification, Prioritization and selection of Improvement opportunities
   
3. Roles and responsibilities in Six Sigma implementation
   
4. Over view of Six Sigma Project execution (DMAIC or DFSS/ DMADV) (Define- Measure- Analyze- Improve & Control, Design for Six Sigma, Define Measure Analyze Design and Validate)
   
5. Development of Project Team and Charter
   
6. Define and Map Processes to be improved (SIPOC (supplier, input, process, output, customer) / COPIS (customer, output, process, input, supplier)), Activity Flow Chart)
   
7. Identification of critical to customer / critical to business characteristics (concept of tree diagram)
   
8. Type of Data, Sample Size determination for a given confidence level and Data Collection Planning including use of Prioritisation Matrix and/or FMEA
   
9. Introduction to various statistical software packages for data display and analysis like, MINITAB..
   
10. Measurement System Evaluation (Gauge R&R) for variables as well as attribute data
    
11. Understanding variation-special causes vs. common causes (like dot plots, box plots, histogram and control charts)
    
12. Stratification methods (like Pareto, Bar Diagrams, stratified dot plot, etc)
    
13. Evaluation of Process Capability and assessment of Sigma level
    
14. Process Mapping including, identification of value added and non value added activities (use of lean concept)
    
15. Organizing for potential causes using cause and effect diagram, FMEA & Tree Diagram
    
16. Verification/validation of causes using work place investigation (GEMBA)
    
17. Concept of correlation and Regression and use of the same in validating causes
    
18. Concept of Test of Hypothesis like 2 Sample t, Chi Square, ANOVA etc and use of the same in validating the causes
    
19. Concept of Industrial experimentation
    
20. Select and prioritize solutions for validated causes including concept of Risk Analysis.
    
21. Develop plan for pilot and full scale implementation
    
22. Concept and Examples of Poke Yoke, Visual Workplace and 5S
    
23. Evaluation and monitoring mechanism (like control chart for controlling purposes, Process audit, Surveillance) of results after implementation of the solutions
    
24. Institutionalization and integration of the solutions

Course Period

• 5 days