Benefits of implementing Business Process Management (BPM):

Integrates various functions of an Organisation. Greater accountability for departmental functions, from tracking and monitoring expenditures to ensuring deliverables are met. Dramatically reduces waste, enhance efficiency and, ultimately, boost profitability. Improves the reliability of information and its dissemination in a timely manner. Easy to locate the necessary data and quickly produce relevant reports since business processes are properly recorded and monitored. Promote Safe Working Conditions and Protect Company Resources and Information

Introduction:
A social economic system be it a profit making business enterprises or a non profit making organization realises it goals by performing a series of inter related processes. Business Process Management (BPM) is a holistic approach towards managing the organization aimed at aligning every aspects of an enterprise with the needs of the customer. The objective is to improve effectiveness and efficiency of the processes which in turn improve the cost and profitability of the organization at the same time striving for innovation, flexibility, and technological integration. BPM is not a sporadic activity or a project with a cut- off point it is a continual process of improvement. It aim is to institutionalize the improvement process. Processes are set of activities aimed at fulfilling the objectives which act an input for the next connected process.

CQM approach:
The integrated business process improvement approach implemented by CQM adopts the following tenets-

• Identification of the processes
  
• Identification of weak process or target processes
  
• Mapping the process
  
• Identification of defects and problem solving
  
• Re-engineering the process
  
• Defining control parameters, performance indicators
  
• Controlling the re-engineered process for sustenance with elevated performance

The above methodology is followed for all the processes and thus a overall improvement is brought in the system as a whole.

Other benefits:

• Minimizes the potential for fraud, errors or loss and affirming that all employees are aware of their responsibilities
  
• Helps organizations keep track of their obligations, and ensure that they are in compliance with applicable standards and legislation.